Customer-Focused Office Administrator Role

Join Manitoulin Transport as a Customer-Focused Office Administrator, integral to ensuring on-time freight delivery and excellent customer service. Your expertise in communication and problem resolution will shine daily.

In this pivotal role, you will trace missing freight and address customer inquiries through effective communication. You'll create detailed reports, gather essential information on shipping issues, and verify shipment details to meet customer expectations. Your ability to remain calm under pressure will enhance the team's success.

Key Responsibilities:

• Investigate and trace freight issues diligently

• Generate exception reports and communicate with stakeholders

• Manage customer requests and inquiries efficiently

• Document information regarding shipping concerns

• Obtain necessary return authorizations for shipments

Requirements:

• Outstanding oral and written communication skills

• Proficient in computer usage and data entry

• Strong customer service and multitasking abilities

• Comfortable working independently under pressure

• Forklift experience considered an asset

Leverage your expertise in communication and freight management to ensure successful operations at Manitoulin Transport.
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