Bilingual Customer Service Representative Ontario

Shape retail finance with Canadian Tire as a Bilingual Customer Service Representative in Ontario. Engage with customers, manage fraud inquiries, and provide dedicated support daily.

Canadian Tire Services Limited is on the lookout for passionate individuals for both part-time and full-time roles. As a Fraud Servicing Representative, you will work in a contact center environment, focusing on identifying suspected fraud and protecting customer data. Ideal candidates thrive on delivering exceptional service while adapting to evolving customer needs and demonstrate a commitment to effective communication.

Key Responsibilities:

• Handle inbound and outbound customer inquiries about fraud

• Conduct credit card application reviews to prevent fraud

• Ensure confidentiality of customer account information

• Collaborate with team members to enhance fraud solutions

• Address concerns with a solutions-oriented approach

Requirements:

• Bilingual in French and English

• Strong attention to detail in customer interactions

• Customer-focused, with problem-solving skills

• Team player with effective communication skills

• Willingness to learn and adapt in a fast-paced setting

Deliver exceptional customer experiences while driving fraud prevention strategies with Canadian Tire Services.
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