Appointment Coordinator - Audi

At Audi Saskatoon, a part of the Wyant Group, we are proud to offer a professional and welcoming environment where growth and customer service excellence go hand in hand.

We are currently seeking a highly organized and customer-focused Appointment Coordinator to assist our Service Department. This role is vital in ensuring our clients receive timely, efficient, and premium service experiences from start to finish.

Monday
- Friday, 8:00am - 5:00pm.

• Receive and manage inbound service phone calls, answering questions and booking appointments
• Schedule service appointments with accuracy and attention to customer needs
• Review vehicle service history and recommend maintenance or repairs as needed
• Coordinate with the Parts Department to gather pricing estimates for recommended work
• Make confirmation calls ahead of scheduled appointments to ensure readiness
• Conduct follow-up calls after service visits to maintain high satisfaction
• Support the service desk by filling in when a Service Advisor is away
• Once fully trained, assist with filing extended warranty claims
• Handle inbound calls for over-the-phone estimates
• Assist customers with remote app setup and removal of previous owners as needed
• Contact customers for parts-on-order appointments, keeping them updated on status

• Previous experience in a automotive service environment considered an asset
• Excellent verbal communication and organizational skills
• A friendly, professional phone manner with a proactive, problem-solving mindset
• Strong attention to detail and the ability to multitask in a fast-paced setting
• Comfort with learning new systems and technology, including remote vehicle apps
• A team player who is eager to grow into additional responsibilities

• A supportive, high-performing team culture with a reputation for excellence
• Competitive compensation and a comprehensive benefits package
• Professional development and on-the-job training
• Opportunities to advance within the Wyant Group
• The chance to represent three world-class luxury brands
• Be the voice of the service experience—and help us deliver on our promise of excellence.