Junior Service Advisor; Merlin Ford Lincoln

If you’ve got a passion for people, a love of vehicles, and a talent for making complex things sound simple, this might be the perfect fit!

Merlin Ford Lincoln is one of busiest dealerships, selling over 300 vehicles a month. That means steady traffic, strong support, and a ton of opportunity for Service Advisors who want to grow their careers in a fast-paced, team-driven environment.

As a Service Advisor, you’re more than a middle person between the customer and the shop, you’re the first point of contact and a trusted guide. You help customers understand their needs, keep them informed, and build the kind of loyalty that keeps them coming back.

• Welcoming customers and guiding them through the service process with clear, friendly communication
• Collaborating with techs to ensure repairs are done right the first time
• Managing service schedules and follow-ups to keep things running smoothly
• Building long-term customer relationships based on trust and reliability

• Experience in automotive service, customer service, or sales
• Strong communication and problem-solving skills
• A calm, professional approach. Especially when things get busy
• Passion for vehicles and a desire to keep learning

• Consistent Hours – No evenings, no guessing. Just a reliable schedule
• Real Time Off – 3 weeks vacation your first year. Up to 5 weeks as you grow with us
• Top-Tier Benefits – Health and dental for you and your family, plus a Health & Lifestyle Spending Account
• Career Growth – We don't just offer jobs; we build lifelong careers. We have a known Promote from Within culture, climb the ladder!
• Learning & Development – Ongoing training, certifications, and access to Go Auto U
• Employee Investment Program – Earn a 10% guaranteed return on your investment (up to 16%)