Customer Care Scheduling Coordinator

• Position: Customer Care & Scheduling Coordinator
• Job type: Full Time
• Pay: $25 - $27/hr
• Location: Warman, servicing Saskatoon area

At Aqua Temp, we are committed to providing exceptional residential and commercial solutions, including heating, cooling, plumbing, electrical, and ventilation services. We are proud to serve Warman, Martensville, and the greater Saskatoon area with a highly-trained team that is reliable, professional, and courteous. Guided by our core values of gratitude, stewardship, teamwork, lifelong learning, communication, quality and service, Aqua Temp continues to deliver top-tier service while giving back to our community.

We’re looking for a Customer Care & Scheduling Coordinator to be the cheerful, organized link between our clients, technicians, and team. If you’re someone who loves helping people, thrives on keeping things running smoothly, and enjoys variety in your day, from scheduling to customer calls to lending a hand in the office or warehouse, this role is for you!

Pay:
Depending On Experience

Shifts:

Two shifts available, Mon – Thurs & Tues – Fri, based on capacity and needs.

• Medical and Dental coverage
• Health Savings Account (HSA)
• Paid vacation and holidays
• Life Insurance
• Employee Assistance Program (EAP)
• Optional supplemental insurance

• Paid training opportunities to enhance your skills
• Retirement options to secure your future

We're committed to your professional growth and career development.

Enjoy company events and team-building activities designed to foster camaraderie and fun.

Be part of a company with a strong reputation and loyal customer base.

• Be the friendly first point of contact for our customers, ensuring every call feels valued
• Coordinate technician schedules, service calls, and follow-ups with accuracy and care
• Keep customer records, memberships, and warranties up to date
• Support office tasks like filing, preparing packages, and organizing supplies
• Jump in to help with light warehouse or team support duties when needed
• Create a positive experience for clients and teammates every day

• 2+ years of relevant customer facing experience
• Comfortable with outbound calling
• Superior Customer Service Skills
• Professional communication: written and verbal
• Well-organized and the ability to work independently
• Proficient with Microsoft Word, Excel, and Outlook
• Ability to multi-task and strong attention to detail
• Capable of working in a fast-paced environment
• Expert ability at converting incoming customer calls into booked service appointments
• Experience in offering membership-based services
• Expert ability to respond to customer requests and resolving issues while promoting the brand
• Proficiency in Microsoft Office & Web-Based Software Navigation
• A valid driver's license is required

Please note that criminal record checks will be required upon hiring.

Congratulations on successfully completing the first step of Aqua Temp’s hiring process!

In Step 2, we ask for your resume so we can learn a bit more about your skills, experience and interests.