I&C Engineering Supervisor

POSITION MANDATE

Manages a team of engineers, designers, and drafters to complete specific projects covering, but not limited to, control system design, control system retrofit design and consulting services. Primarily works through others, occasionally performs project work directly in response to circumstances.

REPRESENTATIVE DUTIES

Project Management

• Coordinates project work with the team and the customer. Coordination includes schedules, resource allocations, and documented workplans with timelines and deliverables. Oversees coordination activities in instances where they’ve been delegated to a project engineer.
• Adjusts project workplans where required, in consultation with customers.
• Manages inter-departmental communications and relationships in support of specific project needs.

Project Execution

• Oversees delegated tasks within the team and with other departments. Addresses concerns and issues as they arise.
• Provides project related direction and support to team members and others as needed. Ensures necessary resources are in place.
• Oversees project progress, solving problems and troubleshooting as needed.
• Undertakes direct execution of project work where required.

Managing the Team

• Reviews and approves staff time and assignments.
• Allocates resources, managing the team’s time across several projects and managing competing timelines and deadlines.
• Conducts technical reviews of others’ work.
• Provides feedback and coaching, completes and conducts annual performance appraisals for direct reports and provides input on the performance of functional reports. Consults with the department manager on how to address chronic performance matters.

Sales and Customer Relations

• Reaches out to new and potential customers based on their own sourcing efforts as well as leads provided by others.
• Assists customers in scoping their needs and works to reach an agreement to conduct the work.
• Ensures good collaboration with other departments to meet customer and project needs.
• Maintains strong relationships with existing customers, supports them in exploring options for additional services and support.

EDUCATION AND EXPERIENCE

The position requires an undergraduate degree in Engineering or Science & Engineering as well as a current and valid Professional Engineer designation or an Engineering Technology Diploma. Five years of engineering experience, preferably including some supervisory experience, are also required. An equivalent combination of education and experience may be considered.

ACCOUNTABILITIES

• Provides engineering deliverables (e.g., drawings, technical reports) internally and externally.
• Deliverables meet quality and timeline expectations.
• Produces profitable results from the team i.e., chargeability of staff, job profit margins, meeting timelines, efficient use of resources, etc.
• Consistently sells and up-sells work and contracts to existing and new customers.
• Maintains profitable and long-term relationships with customers.
• Progress reports regarding staff and usage are consistently positive in terms of quality of work, profitability, customer satisfaction, project performance and related departmental performance regarding chargeability vs overhead costs.
• Provides helpful support and guidance to team members, builds team morale and effectiveness, corrects performance issues as they arise.
• Effectively addresses chronic performance issues. Consults and seeks support as and when required. Undertakes the first steps of the disciplinary process, in consultation with the Automation Manager.
• Ensures team compliance with internal quality standards, established engineering standards and practices, policies, procedures and relevant legislation and regulations.

JOB SCOPE

The incumbent holds primary responsibility for meeting project expectations by leading staff on specific projects, work assignments or in day-to-day operational activities. Possesses a proven track record in delivering high quality engineering services that is leveraged to demonstrate leadership, and to develop and influence others. The emphasis of the work is most typically on working through others to deliver a service though directly delivering the service is…