Technical Services and Support Manager

Sandvik Mining is seeking aTechnical Services and Support Manager - Mechanical Cutting

Location:

Saskatoon, SKAt Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Want to lead the team that turns innovation into action?

We have an exciting opportunity for a Technical Services and Support Manager to lead our Specialists and Trainers and drive the successful implementation of technology across our service organization.

This role sits at the intersection of technology, people, and operational excellence. You’ll lead the journey from technical solution to practical application, building team capability, strengthening expertise, and ensuring our people have the knowledge and tools to deliver exceptional service to our customers.

If you’re passionate about technology, leadership, continuous improvement, and developing high-performing technical teams, this could be your opportunity to make a significant impact.

What you will be doing

Lead and develop the technical service function in alignment with business objectives.

Provide technical guidance and support for complex equipment and product issues.

Support new product introductions and implementation in the market.

Responsible for the management and development of the Technical Services team in alignment with global framework and standards.

Ensure that our Technical Service team’s competence is consistent and aligned with the technologies installed and to be delivered including but not limited to MECU, Automation and Digitalization Identify opportunities to improve product reliability, performance, and customer satisfaction.

Drive the certification process of the workforce to align with global competence standards.

Lead the Technical Service team and provide technical training on proper operation, adjustments, maintenance and troubleshooting practices.

Provide technical support to end users, operators, and service personnel in cases of complex technical issues as needed.

What you will bring along

Post-secondary education in Mechanical Engineering, Mechanical Engineering Technology, Heavy Equipment Technology, or a related technical discipline, or an equivalent combination of education and relevant experience.
5+ years of relevant technical experience in mining, heavy equipment, field service, product support or a related industrial environment.

Previous experience providing advanced technical support and troubleshooting complex equipment issues.

Demonstrated experience working with customers, field service teams and cross-functional technical stakeholders.

Strong understanding of equipment maintenance, reliability and technical problem-solving.

Experience developing or improving technical processes, standards and documentation.

Strong communication, analytical and organizational skills.

Demonstrated ability to lead, coach and develop technical capability within a team.

Ability to manage multiple priorities while maintaining a strong focus on safety, quality and customer satisfaction.

Excellent written and verbal communication skills.

Strong attention to detail, with advanced analytical and problem-solving abilities.

Proven ability to manage changing priorities and handle multiple tasks effectively.

Flexible, self-motivated, and proactive, with a track record of taking initiative.

Highly developed organizational and time management skills.

Environmental Health and Safety We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

Demonstrate visible safety leadership and foster a culture where health, safety and well-being are…