Box Office Operations Supervisor

Do you thrive in fast‑paced environments, love helping people, and enjoy being at the heart of major events? We're looking for a dynamic, detail‑driven team member to help keep the magic of live entertainment running smoothly. If you're ready to be part of the action from live concerts to thrilling sports games, this role puts you right where the energy is!

As the Box Office Operations Supervisor, you'll play a key role in keeping our ticketing and event operations running smoothly. This unionized position is perfect for someone who thrives in a busy and customer‑focused environment and enjoys being part of the excitement that live events bring to Sask Tel Centre.

Responsibilities:

• Operates the Ticketmaster system including processing/receiving tickets as required.
• Sets up and administers box office operations for daily sales and events.
• Ensures compliance with Sask Tel Centre and Ticketmaster policies and procedures.
• Reconciles trust liability accounts and daily Ticketmaster sales. Balances cash, credit card and Interac payments and records data, as required.
• Communicates with Sask Tel Centre clients for events using email software (event announcements/information).
• Responds to inquiries regarding tickets.
• Provides client support using Ticketmaster features and products
• Troubleshoots system errors. Makes recommendations for improvement.
• Provides Ticketmaster system training to new staff, as assigned.
• Performs Box Office sales duties.
• Assist with preparation of post-event reports and documentation.
• Assist with event day responsibilities where assigned.

QUALIFICATIONS:

• Grade 12 with six years of progressive ticketing experience, including experience with the Ticketmaster system modules such as Archtics. Event Management Tool, TMWin, Fan User/ Presence, TM1, Scaling/Re-scaling event builds, Interpreting production CAD's

OR

• Recognized post-secondary business administration program with four years of progressive ticketing experience or other related experience.
• Ability to make arithmetic calculations rapidly and accurately.
• Ability to maintain accuracy and attention to detail.
• Ability to deal courteously and tactfully with the public, promoters, and media contacts.
• Ability to make decisions in accordance with established policies and procedures..
• Ability to work with minimal supervision in a multi-task environment.
• Must be able stand/sit for substantial duration of time, walk long distance, and safely climb up and down stairs within the arena.

HOURS OF WORK:

• Evening and weekend work shall be required.

SECURITY REQUIREMENTS:

• Acceptable current Criminal Record Check (CRC) upon offer of employment.

We are proud to be an equal opportunity employer that embraces diversity in all its forms and we are committed to creating an inclusive environment where everyone feels valued and respected.

We are dedicated to fostering an accessible workplace and providing reasonable accommodation to support all employees and applicants. If you require any accommodation during the application process or to perform the essential functions of your role, please let us know by contacting . Our goal is to ensure a supportive environment for everyone.