Parking Compliance Officer - Recurring Relief

Parking Compliance Officer - Recurring Relief
Primary

Purpose:

The Parking Compliance Officer enforces the University of Saskatchewan parking regulations as a uniformed member of Parking Services, covering the campus and affiliates (McEown Park, Innovation Place and the Williams Building). The officer educates customers on parking rules and regulations, assists clients with inquiries, and undertakes special or individual assignments, with primary accountability for related outcomes. The role also provides technical and caretaking services, maintenance for parking equipment, and customer service across various parking areas.

Nature of Work:

Issues parking tickets.

Identifies vehicles with outstanding violations; immobilizes or requests tow truck and supervises the towing.

Responds to dispatch calls to investigate and address complaints, blocked roadways, and parking in non-designated areas, and other bylaw infractions.

Reports suspicious activity to Protective Services.

Testifies in court; may work briefly with the Court Prosecutor in preparation for testimony.

Backs up technicians with customer service issues for electronic pay equipment as required.

Assesses repairability of electronic equipment and determines appropriate actions such as closing lanes, opening gates, or other steps to support customers during repairs.

Directs traffic flow before, during, and after large events as needed.

Performs basic parkade and parking lot maintenance (operates street sweeper, paints walls, washes floors, cleans stairwells, paints parking stall lines, spreads gravel, removes snow, debris, garbage, etc.).

May assist with the orientation of new staff.

Typical Duties or Accountabilities:

Understands and applies Parking and Transportation Services core values of effective customer response, including dealing calmly and tactfully with angry or abusive customers.

Accepts responsibility for personal wellness and ensures ongoing ability to handle stressful situations.

Acts as a first point of contact for people on campus and reflects community values.

Understands U of S parking regulations sufficiently to enforce them.

Provides accurate and consistent information when communicating with customers.

Remains knowledgeable about bylaws and documents infractions accurately.

Exercises integrity at all times.

Works cooperatively with other staff to ensure seamless customer service (including covering sick and vacation time).

Treats all confidential information with confidentiality.

Communicates important concerns to the immediate supervisor timely.

Collaborates with others as required to complete assignments and support team efforts, resolving conflicts and maintaining harmony.

Effectively manages assigned projects as directed.

Sets priorities and meets deadlines.

Complies with all relevant legislation, regulations, policies, and procedures; exercises judgment in their application.

Participates as an active and supportive member of the Parking Services group.

Education & Experience:

Grade 12 required. Experience or understanding of technological equipment, caretaking, construction, or mechanical work is an asset. Must provide a current criminal record check. Must have a valid driver’s license with an acceptable driving record.

Skills:

Frequent interactions with supervisors, peers, staff, students, and visitors, with strong communication and customer service skills, especially in resolving concerns. Works collaboratively within the team, initiates discussion to resolve issues or conflicts, and mentors less experienced staff. Exercises judgment within established guidelines, plans, reviews, and follows up tasks. Works independently with minimal supervision and ensures quality of own work. Adapts established methods to solve moderately complex issues.

Recognizes the impact of work within the University context and the approach to customer service with internal and external contacts.

Physical Demands:  Walks across campus and affiliates; works in office environment; drives routinely on campus. May lift materials and equipment. Directs traffic during large events, stands on road while issuing tickets, works shifts, sometimes weekends, exposed to weather.

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