Parking Compliance Officer - Recurring Relief Job Saskatoon area,Saskatchewan Canada,Entertainment & Gaming

Parking Compliance Officer - Recurring Relief

Primary

Purpose:

The Parking Compliance Officer enforces the University of Saskatchewan parking regulations as a uniformed member of Parking Services, covering the campus and affiliates (McEown Park, Innovation Place and the Williams building). Educates customers on parking rules and regulations and assists them with inquiries. Undertakes special/individual assignments in a manner that acknowledges primary accountability for related outcomes. Provides technical and caretaking services, maintenance for various parking equipment and customer service for various parking areas.

Nature of Work: (including but not limited to)

Issues parking tickets

Identifies vehicles with outstanding violations. Immobilizes or requests tow truck and supervises the towing

Responds to dispatch calls to investigate and/or address complaints, blocked roadways, parking in non-designated areas, all bylaw infractions etc.

Reports suspicious activity to Protective Services

Testifies in court. May work briefly with the Court Prosecutor in preparation for testimony

Backs up technicians with customer service issues with electronic pay equipment as required

Assesses whether electronic equipment can be readily repaired and proceeds accordingly or refers to technical staff Determines whether to close lane(s), open of the gates, or take other steps to support customers during repairs

Directs traffic flow before, during and after large events as required

Performs basic parkade and parking lot maintenance (operates street sweeper, paints walls, washes floors, cleans stairwells, paints parking stall lines, spreads gravel, removes snow, debris, garbage etc.)

May assist with the orientation of new staff

Typical Duties or Accountabilities:

Understands and applies the Parking and Transportation Services core value of effective customer response, including dealing calmly and tactfully with angry and/or abusive customers

Accepts responsibility for personal wellness and ensures own on-going ability to deal successfully with stressful and irritating situations

May act as a first point of contact for people on campus and reflects its community values

Understands the U of S parking regulations sufficiently to enforce them

Provides accurate and consistent information when communicating with customers

Remains knowledgeable about bylaws and accurate documentation of infractions

Exercises integrity at all times

Works cooperatively with other staff to ensure seamless customer service (this includes but is not limited to covering sick and vacation time)

Treats all confidential information and materials in a confidential manner

Communicates issues of importance or concern to the immediate supervisor in a timely manner

Collaborates with others as required to complete assignments and support team efforts. Works to resolve conflicts and maintain harmony among co-workers

Effectively manages assigned projects as directed

Sets priorities for own work and meets deadlines

Complies with all relevant legislation, regulations, policies and procedures. Exercises judgment in the application thereof

Participates as an active and supportive member of the Parking Services group

Education & Experience: The incumbent requires a Grade 12. An understanding of technological equipment, caretaking and/or construction and/or mechanical experience would be assets. As a condition of employment, the successful applicant must provide a current criminal record check. Must have a valid driver’s license with an acceptable driving record.

Licenses: As a condition of employment, the successful applicant must provide a current criminal record check. Must have a valid driver’s license with an acceptable driving record.

Skills: Incumbents have frequent interactions with supervisors, peers, staff, students and visitors, and regularly demonstrates strong communication and customer service skills with emphasis on resolving customer concerns. Individuals work collaboratively within the team, initiating discussion to resolve issues or conflicts. They play a key role in their work unit, coaching and mentoring less experienced staff. Judgment is exercised within…