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Senior Community Residential Manager
Job Description & How to Apply Below
- Ensure the health, comfort and safety of our Customers
- Must love people – be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site
- Must be available to work evenings and weekends
- Meet with all new Associates on their first day of work and conduct hands-on training, following mentorship training guides
- Provide ongoing feedback to Associates during training including in-person written testing
- Be a resource and support pillar for the Customer Care Team
- Provide Leader with updates and recommendations on additional training or recertification
- Assist in the development of training guides and procedure manuals
- Ensure daily communication with all site Associates
- Collect rent and follow up on defaults
- Ensure vacancy is minimized and budget (meet or exceed on net operating income) are all realized for each site through effective service to potential and existing customers
- Inspections of vacant and upcoming suites
- Lease and show suites
- Ensure all rental enquires are answered within the guidelines provided
- Annual suite inspections
- Prepare and deliver bank deposits
- Administrative duties for site and other Associates
- Ensure contractors arrive per scheduled timelines and complete their work per the conditions of their contract
- Ensure accurate inventory management
- Complete special projects and tasks as assigned
- Assist with snow removal, cleaning, and touch-up painting
Educational Requirements:
- 2 years Customer Service Experience required
- Post-Secondary Education is an asset
- Computer experience is required with web-based programs preferred
- Ability to learn and adapt quickly to changing systems and new technology
- Familiarity with technology is an asset
- Strong commitment to providing excellent customer service
- Dedicated to building better communities for all our Customers and surrounding communities
- Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
- Excellent listening and telephone etiquette skills
- Exceptional problem-solving and decision-making capabilities
- Strong planning and organizational skills coupled with ability to multi-task and prioritize
- Excellent time-management skills
- Ability to handle sensitive and confidential matters
- Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
- Ability to work independently (self-managed) and with other Associates in a team environment
- Ability to learn quickly, adapt to change and be flexible in nature
- Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)
- Demonstrates a growth mindset, a positive attitude, enthusiasm and assertiveness
- Ability to spend up to eight hours walking, standing, climbing stairs, lifting
- Ability to maneuver or lift up to 10kg with the proper equipment
Position Requirements
10+ Years
work experience
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