Access Service Representative - Admitting - Mesa Vista Hospital - Shift - Per Diem

Access Service Representative
- Admitting
- Mesa Vista Hospital
- Variable Shift
- Per Diem

> $58K

Variable

Variable

8/40 - 8 Hour Shift

As Needed

No

$27.830 - $33.390 - $37.400

This position is covered by a Collective Bargaining Agreement (CBA) with SEIU-UHW. As part of the terms of employment, employees in this role are required to join the union within 31 days of hire and remain a member (e.g. dues paying, fee paying, religious exception contributor) for the duration of the collective bargaining agreement.

This position was originally posted to ratified SEIU members from 06/05/26 - 06/13/26. The position is now available to be filled by internal candidates that are not members of the ratified Bargaining Unit or external candidates to Sharp.

Coordinates all registration functions necessary to ensure the processing of a clean claim including but not limited to obtaining and processing patient demographics, visit and financial information in a manner that facilitate maximum financial reimbursement and promotes premier customer service. This role utilizes Patient Secure to identify the accurate patient medical record while adhering to EMTALA regulations and performs face-to-face interviews directly with patients and/or their designated representatives.

Accurate identification and delivery of regulatory documents and securing patient financial responsibility is a key responsibility.

• 2 Years experience in a business service setting.
• Must have experience communicating effectively both verbally and in writing professionally.

• H.S. Diploma or Equivalent
• Experience communicating and discussing personal and financial matters with patients and/or their representatives is preferred.

• Collections
  Follow department guidelines for providing patient with estimate letter.
  Request payment of co-pay, deductible, estimated out of pocket or good‑faith deposit in a manner specified in department and hospital policies. If patient unable to pay requested amount, negotiate some portion.
  Receive and process funds, print and file receipt, and update Centricity visit comments. Secure all funds and receipts in accordance with department standard.
• Completes insurance verification and evaluation
  Insurance/Plan Selection:
  After medical screening (ER settings), obtain health benefit coverage including possible accident related coverage. Input all insurance coverage information into Centricity Insurance Verification (IF). If patient unable to provide insurance, search for potential coverage through MCA for SRS/SCMG and MPV (or Portal) for potential Medicare or Medi-Cal.
  Use Coordination of Benefits (COB) standards to prioritize billing order of insurance plans.
  Medicare patients - Medicare Secondary Payer (MSP) questionnaire is completed.
  Validate insurance eligibility electronically (e.g. MPV, Experian) when applicable. Validate health benefit coverage including possible accident related coverage.
  Validate and identify the Primary Medical Group on Health Maintenance Organizations (HMO) patients. Notify the clinical staff, including physician, on patients that are out‑of‑network.
  Follow process to estimate patient out of pocket based upon department guidelines and collect patient financial responsibility.
  Communicate to patient and leadership when unusually high out of pocket, unusually limited coverage, and/or if insurance is out-of-network (OON) following the guidelines established for the facility.
  Unfunded:
  Initiate interview on unfunded/underfunded patients. Input financial screening results into Pointcare fields as appropriate and provide patient with potential coverage options. Complete the process by recording the outcome through X8 function.
  Complete HPE (Hospital Presumptive Eligibility) process when appropriate.
  Document in Centricity visit comments if patient declined or completed financial screening.
  Follow self‑pay process (aka toolkit) to discuss the Sharp out of pocket expectation.
• Customer service
  Use…