Patient Support Caseworker at Cencora

Be a vital part of healthcare at Cencora as a Patient Support Caseworker. This full-time role focuses on reimbursement processes, documentation coordination, and relentless support for patient access.

As a key team member at Cencora, you will assist in reimbursement processes, manage case updates, and work closely with stakeholders. Your two or more years of experience in patient services or customer operations will help resolve documentation gaps and expedite access-related outcomes. Proactive issue identification and workflow management are essential to ensure continuous service improvement.

Key Responsibilities:

• Assist reimbursement processes for timely patient support

• Coordinate benefits documentation and follow-up activities

• Resolve routine reimbursement issues and documentation gaps

• Maintain accurate case records and system updates

• Monitor reimbursement trends to support proactive resolution

Requirements:

• High School Diploma/GED or equivalent required

• 2+ years in healthcare reimbursement support required

• Certification in patient access or related field preferred

• Experience with customer relationship management systems preferred

• Excellent communication with internal and external stakeholders

Elevate patient support through efficiency and strong communication as a Patient Support Caseworker at Cencora.
#J-18808-Ljbffr