Superintendent Paramedic Services; PPT; NU

Located in the heart of Southwestern Ontario, Norfolk County is where big vision meets unlimited potential.

As one of Ontario’s largest single-tier municipalities and home to over 70,000 people, Norfolk is bold, diverse, and proudly local - a municipality that thrives on innovation, collaboration, and connection. Here, you’ll find endless opportunities to grow your skills, expand your ideas, and shape your career.

As the Superintendent, Paramedic Services, you will provide frontline leadership and operational oversight to ensure the delivery of safe, effective, and high-quality ambulance services across Norfolk County. You’ll coach and support paramedics, manage daily operations and resources, and collaborate with healthcare and community partners to promote exceptional patient care and service excellence

Big vision. Real opportunities. Unlimited potential. That’s Norfolk.

Must be flexible to work days, evenings and/or weekends. Paramedic Superintendent availability is summarized as follows:

• Provide availability on a monthly basis, utilizing current scheduling software as prescribed by the Employer at least sixty (60) days prior to the beginning of each calendar month.
• Provide and maintain availability for at least twenty (20) shifts in a period of two (2) consecutive calendar months. Provide and maintain at least five (5) of these submitted shifts of availability in a period of two (2) consecutive calendar months on weekends. For every shift that a paramedic superintendent is available, it does not guarantee that they will be offered a shift.

• Monitors all assigned Norfolk County ambulance operations to ensure efficient service is continuously maintained.
• Ensure all applicable standards, policies and procedures, SOPs and guidelines are understood and adhered to by staff.
• Ensure a safe and healthy work environment is established and maintained within the workplace.
• Ensure accurate and timely preparation, processing, and maintenance of operational and administrative reports.
• Performs periodic performance evaluation audits of frontline staff to identify training and coaching needs, recommending remedial action as required.
• Provide leadership, coaching, and mentorship to promote optimal performance, job satisfaction, and professional growth.
• Develop and deliver training programs for divisional staff or public and participate in continuous quality improvement initiatives.
• Participate in continuous quality improvement programs.
• Foster positive public relations by ensuring professional interactions with the public, healthcare partners, and external organizations.
• Represent NCPS in community engagement activities and liaise with hospitals, fire and police services, Ministry of Health representatives, and educational institutions.
• Safeguard patient information in compliance with confidentiality policies and manage the release of information appropriately.
• Liaises with all Norfolk County divisions, Ministry of Health, fire and police, hospitals, CACC, community colleges and other stakeholder organizations.
• Keep staff informed about road closures, detours, and general road conditions that may impact operations.
• Ensures all assigned facilities, equipment and vehicles are maintained in a state of operational readiness and all general supplies and vehicle supplies are safeguarded and maintained at the proper level.
• Carries out initial and ongoing patient care as required.
• Handles day-to-day labour relations matters functioning as the first point of contact for frontline staff.
• Perform duties as a Superintendent and provide patient care as required.
• Attends meetings, conferences, seminars etc. as required to improve and/or develop skills.
• Manage scheduling to ensure all shifts are appropriately staffed.
• Perform inventory management.
• Establish onsite control (for paramedic services) in the event of natural or man-made disasters or other large-scale situations.
• Monitor and support all Community Paramedic operations
• Perform other duties as assigned.

• Post-secondary education in business, emergency management or a discipline pertinent to the job functions. An…