IT Operations & Systems Administrator SK

Westbridge Capital is a private equity firm that specializes in acquiring and growing mid-market or mature operating businesses in various jurisdictions including Canada and the Unites States. Westbridge invests in companies across industries, such as manufacturing, distribution, services, and technology. Our philosophy is to structure deals with management as our partners to ensure a long-term alignment of interests. Our unique model allows us to provide liquidity to an underserved market, benefiting both owners and management.

Westbridge Capital promotes a collaborative work environment with a team of experienced professionals in the areas of finance, M&A, legal, securities, BD, HR, and IT. As our company continues to experience significant growth, we are adding new team members who can drive and promote the objectives of Westbridge Capital and its expansion into new markets.

Overview of Role

We are seeking a hands-on IT Operations & Systems Administrator to take ownership of our internal IT environment. This role is responsible for day-to-day IT operations, end-user support, Microsoft 365 administration, network and endpoint management, and the continuous improvement of the organization’s cybersecurity posture. This position is ideal for someone who enjoys solving practical problems, improving systems, and proactively strengthening the reliability and security of IT services across the organization.

Key Responsibilities

IT Operations & End-User Support

• Provide support for end-users and workstations throughout the organization
• Manage employee onboarding and offboarding (accounts, devices, access control)
• Act as a primary point of contact for internal IT issues and escalations
• Maintain IT documentation, procedures, and asset inventories
• Coordinate with external vendors and service providers as required

Microsoft 365 Administration

• Administer and support Microsoft 365 services, including:
• Exchange Online, Outlook, Teams, SharePoint, One Drive
• User, group, license, and permissions management
• Implement and maintain security best practices such as MFA and Conditional Access
• Support email security, retention policies, and data governance

Network & Infrastructure Management

• Oversee and maintain network infrastructure (firewalls, switches, Wi-Fi, VPNs)
• Monitor network performance, reliability, and security
• Ensure backups and basic disaster recovery practices are in place
• Manage endpoint protection and antivirus/EDR solutions
• Ensure operating systems and applications are patched and up to date
• Administer device management tools (e.g., Intune or similar)
• Enforce security policies on company-owned devices

Cybersecurity & Risk Management

• Continuously assess and improve the organization’s cybersecurity posture
• Implement and maintain practical security controls, policies, and best practices
• Lead initiatives such as:
• Security awareness and phishing training
• Vulnerability management
• MFA rollout and enforcement
• Least-privilege access controls

Business Applications & IT Software Administration

• Administer and support the company’s broader IT software and SaaS ecosystem
• Manage user access, permissions, and integrations
• Assist with software selection, implementation, and optimization
• Monitor usage, licensing, and costs

Qualifications & Skills

Required

• 5+ years of experience in IT operations, systems administration, or a similar role
• Post-secondary education in a relevant field such as Information Technology, Computer Science, Information Systems, Network Administration or equivalent practical experience
• Hands-on experience administering Microsoft 365 in a business environment
• Strong understanding of networking fundamentals (firewalls, VPNs, DNS, DHCP)
• Experience managing endpoints, patching, and security tools
• Practical knowledge of cybersecurity best practices
• Experience providing direct end-user support
• Strong communication, documentation, and problem-solving skills

Nice-to-Have

• Relevant certifications (Microsoft, CompTIA Network+ or Security+, networking, endpoint, or vendor certifications)
• Experience with Microsoft Intune and advanced Conditional Access
• Familiarity with Microsoft Defender or similar security platforms
• Experience running security awareness or phishing training programs
• Exposure to security frameworks (e.g., CIS, NIST) in a practical context
• Experience administering common SaaS business applications

Key Attributes

• Self-directed and comfortable owning IT operations
• Security-minded, pragmatic, business-focused, and collaborative
• Strong troubleshooting and prioritization skills
• Clear communicator with both technical and non-technical stakeholders
• Proactive mindset with a focus on continuous improvement

Westbridge Capital offers a competitive total compensation package, a dynamic work environment, company sponsored social events, and more! We embrace the unique skills of every team member, provide opportunities for growth and development, and align our employees’ success with Westbridge’s success. Learn more about Westbridge Capital.