Application Support Specialist, Information and Communications Technology

Application Support Specialist, Information and Communications Technology

Primary

Purpose:

To ensure the smooth running and operation of a portfolio of applications in support of the college and the university mission and core values. The primary scope of this position is support of the applications used by the college including but not limited to curriculum management systems ( One
45), computer-based exams and invigilation ( Examsoft), learning management systems ( Canvas), SharePoint and others. This will be achieved by providing front‐line applications support to a broad range of stakeholders including students, faculty and staff. This position will manage user accounts (creation, modification, and cleanup), investigate and troubleshoot user issues pertaining to the college applications, escalate problems, and collaborate with other support specialists, business analysts, product analysts and others to develop solutions for complex technical issues.

The incumbent will develop and document best practices and analyze bridge solutions for more permanent solutions to increase efficiency and end‐user satisfaction.

Nature of Work: The Application Support Specialist works collaboratively with diverse groups of stakeholders across the college, ICT and the university. Some engagements may include partners from Saskatchewan Health Authority and other organizations.

This position involves extensive computer use and is embedded in a team environment. Some scheduled work may involve evening and/or weekends, before and after hours, occasional travel and classroom support. This position functions within a fast‐paced environment with competing demands that require initiative, time management, problem solving and the ability to work under pressure with minimal supervision. The candidate will provide training to individuals, small and large groups as needed.

The candidate must assess the learning needs through discussion and observation and customize training to suit the needs of the stakeholders (faculty, staff and students).

The University of Saskatchewan values diversity and Indigenous engagement is a strategic priority. In support of this priority, this position will actively engage in learning to develop an understanding of diverse perspectives and how to incorporate equity, diversity and inclusion into their work.

Accountabilities:

Qualifications
:

Education
: A post-secondary degree specializing in information technology, educational technology or equivalent training and experience.

Experience
:
Two or more years of direct experience as an IT support to clients within a University or corporate Support Services/Service Desk setting is preferred. Extensive experience in supporting and troubleshooting issues under Windows OS, Macintosh OSX, and/or Unix/Linux and…