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Job Description & How to Apply Below
Location: Martensville
Drive technical excellence as a Lead Support Specialist at Open Text in Ontario, providing cutting-edge support for Bricata products.
Your role will transform customer experiences through leading-edge technical solutions.
As a Lead Support Specialist, you will bring your 7+ years of expertise to front-line customer interactions.
Your role involves detailed troubleshooting, collaboration with engineering teams, and developing resources that enhance user experiences. The ideal candidate will be an advocate for quality customer service while driving product innovation at Open Text.
Key Responsibilities:
• Deliver top-tier technical support to varied customer levels
• Resolve complex technical dilemmas and enhance user experience
• Lead customer calls, providing insights and reviews
• Collaborate with engineering on product issues and escalations
• Maintain essential documentation and training materials
Requirements:
• 7+ years of relevant experience in technical support
• Expertise in computer hardware and operating systems
• Deep understanding of networking standards and practices
• Background in databases like Oracle and MS SQL Server
• Knowledge of web technologies and enterprise architectures
Take your technical support career to the next level with Open Text and make an impactful contribution to information management.
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