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Job Description & How to Apply Below
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Role OverviewThe Service Now SAM Developer is responsible for designing, configuring, and enhancing Software Asset Management (SAM) capabilities within the Service Now platform. This role focuses on translating business requirements into scalable technical solutions that automate and optimize the software asset lifecycle, from discovery and normalization through reconciliation and compliance reporting.
Job Title: Service Now SAM Developer
Location: Remote in Canada
Job Type: Contract
Key Responsibilities- Design, configure, and enhance Service Now SAM (SAM Pro) modules and functionality
- Translate business and compliance requirements into scalable Service Now technical solutions
- Configure and customize software discovery, normalization, and reconciliation processes
- Implement workflows and automation to support the end‑to‑end software asset lifecycle
- Integrate Service Now SAM with discovery tools, CMDB, and third‑party systems
- Develop and maintain compliance, license consumption, and optimization reports
- Troubleshoot and resolve SAM‑related issues, including data discrepancies and reconciliation errors
- Collaborate with asset managers, IT operations, procurement, and compliance teams
- Maintain technical documentation, configurations, and best practices
- Support testing, deployment, and post‑production enhancements
Skills & Qualifications
- Strong hands‑on experience with Service Now SAM / SAM Pro
- Solid understanding of software asset lifecycle management, licensing models, and compliance
- Experience with Service Now Discovery, CMDB, and reconciliation
- Proficiency in Service Now scripting (JavaScript, Business Rules, Script Includes, UI Policies)
- Experience translating business requirements into technical solutions
- Strong analytical and problem‑solving skills
- Experience integrating Service Now with procurement, contract, or ERP systems
- Familiarity with ITAM, HAM, or CMDB best practices
- Experience with Service Now reporting and dashboards
- Service Now certifications (CSA, SAM Pro) are a plus
- Entry level
- Full-time
- Engineering and Information Technology
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