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Job Description & How to Apply Below
Join Tailscale as a Tier 2 Support Engineer and provide expert technical assistance to a global user community.
Your role will focus on resolving complex networking issues remotely.
This position calls for a support engineer experienced in SaaS environments with a strong grasp of networking fundamentals. You will handle technical escalations, troubleshoot advanced configurations, and mentor Tier 1 colleagues. Your proactive approach and curiosity for technology will greatly improve user experiences while driving high customer satisfaction scores.
Key Responsibilities:
• Serve as primary escalation point for complex technical tickets
• Diagnose advanced Tailscale-specific networking issues
• Manage ticket queue meeting SLA requirements
• Ensure positive user outcomes by providing accurate guidance
• Mentor Tier 1 support staff through ticket reviews
Requirements:
• Minimum 4 years in technical support, preferably SaaS
• Hands-on experience with Tailscale or similar products
• Strong knowledge of TCP/IP, DNS, and networking
• Proficiency across macOS, Windows, and Linux
• Familiarity with SSO integrations like Okta
Elevate your career at Tailscale by tackling complex technical challenges and improving user satisfaction.
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