Team Lead, Operations

Opportunity  Are you a hands‑on operations leader who excels at bringing out the best in teams while improving how work gets done? If you’re motivated by day‑to‑day operational leadership, problem‑solving, and continuous improvement, this role offers the chance to make a real impact. This role will be reporting directly to the Manager, VLT Stakeholder Relations.
WCLC is currently looking to add a  Team Lead, Operations  to the Operations department of our VLT division in Saskatoon, Saskatchewan. This division manages the operation of Video Lottery Terminals (VLTs) in the province of Saskatchewan and is looking for an individual who is a strong team leader with experience delivering a high level of customer service to their stakeholders.
Key Accountabilities and Responsibilities  In joining our team as a Team Lead, you would provide hands‑on leadership and operational coordination, supporting team performance, system stability, and ongoing process improvement through the following accountabilities:
Operations & Systems Leadership   Provide leadership to Computer Operators in the upload, operation, verification, and monitoring of VLT production system software tools
Provide additional coverage and capacity for Computer Operators’ duties as required
Track and troubleshoot reported VLT and related software and hardware issues in collaboration with VLT vendors
Monitor network and system issues to ensure stability and timely resolution
Maintain, analyze, and provide information and data related to field errors
People Leadership & Scheduling   Appraise Operations department employee performance in accordance with established policies and procedures
Manage rotating schedules for Computer Operators, including providing on‑call support on a rotational basis
Continuous Improvement & Collaboration   Review, audit, and recommend improvements to operational processes and procedures
Coordinate and collaborate with internal departments regarding field initiatives, policies, and procedures
Maintain site and retailer information in accordance with established policies and procedures
Perform other duties and projects as assigned
Qualifications and Competencies  To be successful in this position, you will demonstrate strong leadership capability, technical aptitude, and the following qualifications and competencies.
Required or Strongly Preferred   Post‑secondary education in computer science, information systems, or a related field, or equivalent progressive experience
Experience leading or supporting operational or technical teams
Strong organizational, analytical, and communication skills
Demonstrated ability to manage multiple priorities in a fast‑paced operational environment
Technical & Systems Experience   Working knowledge of technology‑supported operations or production systems
Familiarity with Microsoft Office and business productivity tools
Experience working with ERP systems or enterprise platforms considered an asset
Modern Skills & Mindset   Experience using automation, AI, or digital tools to improve efficiency or streamline processes
Strong customer service mindset with the ability to work effectively with internal and external stakeholders
Willingness to learn, adapt, and support continuous improvement initiatives

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