Configuration Manager

Apex Systems is a global IT services provider, and our staffing practice has an opening for a Configuration Manager with extensive Service Now experience, strong CMDB knowledge, and the ability to design, implement, and execute the Configuration Management process to place at our client, a Big Five Bank.

Terms: 11-month contract.

Location: Greater Toronto Area - Hybrid 2 Days in Office (or remote if not located in Toronto)

• The Configuration Manager is a senior subject matter expert who will be responsible for the design, implementation, and continuous improvement of the IT Configuration Management practice.
• The successful candidate is a highly experienced practitioner who will directly contribute to and execute data quality and lifecycle policies, partner with enterprise-wide stakeholders, and mitigate data risk with CMDB governance & control standards.
• The successful candidate has specialized experience with the Service Now platform and its data model and can effectively communicate a long‑term vision for Configuration Management and CMDB.

• Design, implement, and execute the Configuration Management process, policies/standards, and risk control.
• Conduct data quality and gap analysis, utilize industry best practices, and implement improvement initiatives.
• Define and plan the discovery, ingestion, and reconciliation of Configuration Items (CI) across the bank’s technological footprint, in collaboration with Service Now engineering team.
• Enforce high CMDB data quality standards and coordinate remediation initiatives with technology partners and governance bodies.
• Execute CMDB and CI data stewardship activities including CI lifecycle management, attribute completeness, and compliance with process standards.
• Define and track CMDB health metrics/KPIs and build reports intended for senior leadership audience on process success and business value.
• Execute and ensures successful completion of CMDB‑related audits and compliance requests.
• Ensure the successful integration of Configuration Management to other IT processes, including ITSM (e.g. Incident, Problem, Change, Release), Asset Management, and Security Operations.
• Maintain thorough documentation on business and functional requirements, existing workflows, and future use cases.
• Develop training guides and conduct training sessions with CMDB end‑users and CI owners.
• Act as a change agent to expand the organization’s CMDB data model towards Service Now’s CSDM framework.

• 5+ years’ relevant Configuration Management experience in a large, enterprise environment.
• Advanced proficiency with Service Now’s platform UI, CMDB data model, and CSDM framework.
• Strong understanding of Service Now’s Discovery, data integration and reconciliation, and ITOM.
• Familiarity with enterprise IT infrastructure technologies (e.g. cloud technologies, networking).
• Proficient with M365 tools, primarily PowerPoint, Excel, and Visio.
• Proficient with producing and communicating metrics/KPIs, reports, and dashboards to senior leadership and governance teams.
• Certifications in ITIL, Agile, Lean, or other methodologies are a strong asset.
• Certifications in Service Now platform administration or other related platforms are a strong asset.
• Bachelor’s degree in a technical field or equivalent years of experience in a related discipline.
• Experience in highly regulated organizations subject to regular compliance/audit is a strong asset.

Salary: CA $80,000.00-CA$ (Toronto, Ontario, Canada)