Managed Services Technology Alignment Manager

Lead Client technology success as a Technology Alignment Manager with Horizon. Ensure optimal network and server infrastructure management to align client operations with established IT standards.

In this pivotal role at Horizon, you will be the key contact for managing approximately 20 clients, driving satisfaction by aligning their technology needs with business goals. Your expertise will enhance service delivery, handle audits, and bolster proactive IT management. You will cultivate deep knowledge of client networks while reducing reactive support tickets through continuous alignment.

Key Responsibilities:

• Manage network infrastructure for multiple Clients directly

• Conduct onsite audits and reviews of systems health

• Educate Clients on proactive IT management strategies

• Coordinate with teams for effective technology solutions

• Report on Reactive Hours per End Point per Month

Requirements:

• Bachelor’s in IT or Computer Science or equivalent experience

• Proven experience managing network/server infrastructures

• Strong communication and technical writing skills

• Familiarity with PSA tools is a plus

• Valid Driver’s License and ability to lift 50lbs

Utilize your IT acumen and managerial skills to enhance client satisfaction at Horizon.
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