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Job Description & How to Apply Below
Join Aya Healthcare as a Desktop Support Technician, providing top-notch technical assistance in a hybrid work setting. This customer-facing role focuses on resolving complex IT issues for end-users efficiently.
This intermediate-level position involves independently troubleshooting and resolving Tier 1 issues across Windows and macOS environments. You’ll need strong analytical skills, effective communication, and dedication to maintaining Service Level Agreements. This role is pivotal in enhancing employee satisfaction through exceptional IT service and timely updates.
Key Responsibilities:
• Deliver high-quality desktop support to employees
• Resolve application and access issues across various platforms
• Communicate technical solutions effectively
• Document all technical resolutions for knowledge sharing
• Identify trends and collaborate on scalable solutions
Requirements:
• 1+ years of experience in IT support
• Expertise in Microsoft 365 and Azure AD administration
• Strong communication and documentation skills
• Ability to prioritize and manage multiple requests
• Familiarity with Service Now or similar systems
Leverage your skills at Aya Healthcare to foster a customer-first culture and drive operational excellence.
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