Executive Leader of Customer Support

Shape a world-class customer support organization as the Vice President of Customer Support in Canada. This executive role offers a chance to impact service operations, incident management, and customer retention.

As a Vice President of Customer Support, you will lead strategic transformation initiatives using data-driven insights and automation. Your expertise in technical support, customer success management, and operational effectiveness will directly enhance customer satisfaction and business growth. Collaborate closely with engineering and executive teams to champion customer needs and streamline support services.

Key Responsibilities:

• Lead customer support including technical and operational teams

• Define service strategies and support models across segments

• Oversee inbound support operations ensuring timely resolutions

• Establish operational metrics like response and resolution times

• Drive adoption of AI-powered support capabilities

Requirements:

• 5+ years in customer support roles, 3 in senior leadership

• Proven track record in scaling support operations

• Strong service management and incident management expertise

• Excellent leadership and analytical skills

• Familiarity with AI support technologies and automation

Elevate customer support and drive operational excellence in this vital leadership role.
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