Client-Focused Support Analyst at Horizon

Deliver exceptional customer service as a Client-Focused Support Analyst with Horizon in Saskatoon, Saskatchewan. This role is all about resolving technology issues swiftly and maintaining strong client relationships.

Horizon is looking for a Support Analyst to strengthen its Managed Services Client interactions. Your main responsibilities will include triaging tech problems, communicating effectively with clients, and ensuring adherence to service standards. Achieving a target of 10 resolved tickets daily with 70% First Call Resolution is key.

Key Responsibilities:

• Ensure high-quality service delivery for clients

• Respond to incoming support tickets in a timely manner

• Diagnose and resolve issues effectively

• Document ticket details and follow proper guidelines

• Collaborate across teams to enhance client support efforts

Requirements:

• Degree or diploma in Computer Science or IT-related field

• Prior experience in technical support preferred

• Strong problem-solving and analytical abilities

• Excellent verbal and written communication

• Must have valid driver's license and ability to lift 50 lbs

Maximize your impact on client satisfaction with your technical skills and dedication as part of Horizon.
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