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Job Description & How to Apply Below
Drive technical support excellence for Calix customers as a Senior Systems Engineer. This role emphasizes problem-solving and customer collaboration while supporting Calix One and Wi-Fi solutions in the Pacific Time Zone.
Calix seeks a Senior Systems Engineer to deliver advanced escalation support for our innovative platforms. You will resolve complex technical issues urgently and guide teams with data-driven insights. This role requires a proactive approach to customer needs, ensuring a top-tier experience.
Key Responsibilities:
• Provide escalation support via phone, web, or onsite visits
• Take ownership of solving technical issues independently
• Create technical documentation for knowledge sharing
• Collaborate with internal teams to present customer perspectives
• Complete quarterly training on the latest technology enhancements
Requirements:
• 5+ years in technical or escalation support
• Strong troubleshooting and problem-solving skills
• Must work within Pacific Time Zone hours
• Autonomous and self-motivated with a customer-centric focus
• Excellent oral and written communication skills
Leverage your technical expertise and customer focus at Calix, driving innovation and support for our cutting-edge solutions.
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Position Requirements
10+ Years
work experience
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