Technical Support Representative at 7shifts

Become a Technical Support Representative at 7shifts, where your problem-solving skills can make a difference! Engage with customers through multiple channels while helping them use our platform effectively.

In this pivotal role, you'll address customer inquiries, provide training, and foster a strong understanding of their business needs. Collaborative teamwork and an eagerness to track solutions will enhance client satisfaction and user experience with 7shifts.

Key Responsibilities:

• Serve as the first contact for customer queries

• Create and share product training resources

• Identify and document issues for product improvement

• Engage in team meetings for continuous improvement

• Discover and implement solutions for customer challenges

Requirements:

• 1-2 years of technical support experience

• Strong communication for clear customer interactions

• Experience with web or mobile app troubleshooting

• Detail-oriented with a resourceful mindset

• Willingness to learn and adapt to changing needs

Support the restaurant industry with 7shifts by delivering top-tier technical assistance and customer care.
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