IT Support Specialist

Position: IT Support Specialist at University of Saskatchewan
Join the University of Saskatchewan as an IT Support Specialist, where your technical skills meet exceptional customer service. In this full-time position, you will support campus technology and audio-visual systems for faculty, staff, and students.

This role involves providing vital IT assistance using both remote access and face-to-face interactions. Your primary duties include troubleshooting issues, configuring multimedia devices, and logging all support requests in the official tracking system. Excellent communication and problem-solving abilities will be key to your success.

Key Responsibilities:

• Assist users with technology, audio-visual equipment, and software

• Set up and support videoconferencing and multimedia technologies

• Ensure all support queries are documented clearly

• Manage installations and configurations for endpoint devices

• Gather user information to diagnose and resolve issues

Requirements:

• Technical diploma in a related field is essential

• At least three years of experience in support roles

• Knowledge of multimedia equipment maintenance

• Ability to work under time-sensitive conditions

• Effective customer communication in English

Bring your technical aptitude and customer-focused service to enhance the IT landscape at the University of Saskatchewan.
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