Support Analyst

Rivercity Tech is an established Saskatchewan managed IT company. We're the crew that small and medium businesses across the province call when they'd rather not think about their tech  handle the whole stack: IT support, infrastructure, and cybersecurity, and we're in it for the long haul with our clients, not the quick fix. We take the work seriously and ourselves a little less so.

This is where great IT careers start, and where we love to grow people.

The role
You're the first voice and first reply a client gets when something breaks. You own the front line: answer fast, fix the straightforward stuff, and route the rest cleanly so nothing falls through the cracks. It's fast-paced, people-focused work, and it's the best seat in the house to learn the trade and grow with us.

What you'll do

Take first-response tickets by phone, email, and portal — triage, prioritize, and set clear expectations on next steps

Resolve common issues: password resets, account lockouts, printer and peripheral problems, and basic Microsoft 365 and Windows support

Set up and image workstations, prep new-user accounts, and handle basic onboarding and offboarding

Document every ticket cleanly in our system — clear notes, accurate time entries, proper categorization

Escalate to a Systems Analyst or Engineer with full context when an issue is beyond first-line scope

Keep clients informed — a fast, friendly update always beats silence

What you bring

A technical college diploma (or equivalent hands‑on experience) and a genuine interest in IT support

Solid Windows and Microsoft 365 fundamentals, and comfort troubleshooting common hardware and software

Clear, patient communication — you can explain a fix to a non-technical person without making them feel small

Organized and reliable — you follow the process, and you don't drop tickets

A valid driver's license and a reliable personal vehicle (required)

Nice to have

CompTIA A+ or Microsoft fundamentals certifications

Prior help desk, IT support, or co‑op / internship experience (bonus if it's at an MSP)

A real career ladder — Support Analyst to Systems Analyst to Systems Engineer, with support to earn your certs

A tight-knit local team where you're a name, not a number

Modern tools, benefits, and support to earn your certifications

Work that matters, for businesses right here in Saskatoon

The benefits
Not the vague kind — here's the actual package:

30 days (six weeks) of paid time off every year — yes, really

Health, dental, and vision coverage (50% covered)

RRSP matching up to 5% of your salary

Free parking at Innovation Place