Technology Operations Manager

Hughes Collective is pleased to present an exciting opportunity on behalf of our client.

Title: Technology Operations Manager

Reporting to: Director of Operations

Our client is a family-owned Saskatchewan company operating across construction, cabinetry, agricultural projects, and retail locations. Its IT Department also supports partnered companies, helping a diverse group of teams and businesses stay connected and productive. The organization values relationships, community, and quality work.

This is a growth-driven leadership opportunity for a knowledgeable, people-focused IT professional to lead a team of Level 1, Level 2, and Level 3 Technicians while remaining actively involved in day-to-day technical operations. The successful candidate will lead by example, develop the team, manage priorities and escalations, and provide strong internal customer service. The role is currently fully in-office, with flexibility around working hours, and includes shared on-call and some after-hours work.

As the Technology Operations Manager
, you will work collaboratively and be responsible for:

• Lead, coach, and develop Level 1, Level 2, and Level 3 IT Technicians.
• Coordinate daily IT operations, workload priorities, service requests, and escalation paths.
• Lead by example by staying hands-on while delegating effectively across the team.
• Provide strong customer service to employees and communicate technical information clearly.

• Act as the escalation point for complex technical issues and major service interruptions.
• Participate in troubleshooting, maintenance, deployments, upgrades, and day-to-day support.
• Support Microsoft 365, Windows environments, servers, networks, cybersecurity systems, endpoints, mobile devices, and business applications.
• Oversee onboarding and offboarding, access permissions, equipment deployment, licensing, and IT asset management.

• Maintain clear IT documentation, standards, procedures, and system records.
• Support backups, disaster recovery, business continuity, and technology risk management.
• Work with leadership and department managers to improve reliability, service delivery, and the employee technology experience.
• Bring an interest in emerging technologies, including AI, and help guide how new technology can support the business.

• Manage technology vendors, service providers, purchasing, and equipment lifecycle planning.
• Work with a third-party MSP for high-level technical support and future technology planning as needed.
• Support multiple businesses and locations, with travel between company and partnered locations as required.
• Participate in the shared IT on-call rotation and support after-hours upgrades, maintenance, deployments, troubleshooting, and urgent incidents when required.

As the Technology Operations Manager
, you will possess the following qualities:

• 5+ years of progressive experience in information technology, technical support, infrastructure, or systems administration is ideal.
• Previous leadership, supervisory, mentoring, or team coordination experience.
• Strong working knowledge of Microsoft 365, Windows environments, networking, servers, cybersecurity, and endpoint management.
• Experience troubleshooting complex technical issues and managing escalations.
• Valid driver’s licence and ability to travel between locations; relevant post-secondary education and industry certifications are considered assets.

• A hands-on, lead-by-example leadership style with the ability to delegate and develop others.
• Strong customer-service mindset and the ability to work…