Nors Uptime Center Manager

Lead the Uptime Center and Warranty processes at Nors Canada, maximizing customer uptime and improving warranty recovery in this vital managerial role. Take the reins in operational excellence and customer impact every day.

As the Uptime Center & Warranties Manager at Nors Canada, you will pioneer efforts to enhance equipment uptime and lifecycle performance. This position demands strong leadership as you develop, implement, and improve warranty processes while ensuring compliance with OEM standards. Your responsibility will include training technicians, providing real-time support, and leveraging telematics insights.

Key Responsibilities:

• Build technician training and real-time support systems

• Maximize warranty recovery and process efficiencies

• Monitor and report on down units and telematics alarms

• Analyze performance metrics and operational gaps regularly

• Develop the annual uptime strategy and improvements

Requirements:

• Proven experience in operational leadership

• Strong analytical and organizational skills

• Knowledge of digital software systems

• Relevant post-secondary diploma or experience

• Proficiency in French is a plus

Elevate warranty management and customer service outcomes at Nors Canada with your expertise.
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