Support Services Manager

Job Description Environmental Services Manager/Support Services Manager

Join us as a leader to oversee and manage the environmental services department in our Long‑Term Care home (Crossing Bridge). With your technical expertise, you will take a proactive approach to ongoing maintenance and optimization of building equipment. Your passion for building trusted relationships and engaging a team of environmental services professionals will ensure we are able to provide an optimal quality of life to our residents.

• Achieving resident & family satisfaction and employee engagement targets
• Ensuring health & safety risks to residents, employees and the general public are minimized or eliminated
• Ensuring installed equipment is maintained in working order or serviced as required
• Ensuring capital spend and department budget are within established guidelines
• Works with the Executive Director and leadership team to maximize resident satisfaction
• Hire, train and engage environmental services staff to deliver quality service to our residents
• Maintain compliance with regulations and company policies and processes
• Provides hands‑on leadership, mentoring, and assistance to the environmental services team as required
• Build and maintain strong relationships with residents, employees, managers, regional team, and vendor partners
• Respond with listening, empathy, acknowledgement and gratitude (RESPOND WITH HEART)

• Mandatory post‑secondary degree or diploma in a related field or equivalent
• Minimum two (2) years managerial or supervisory experience in environmental services/maintenance in a unionised environment (preference for long‑term care or health‑care)
• Must be enrolled or willing to enroll in the Property Admin Certificate (PAC) program
• Knowledge of building systems—basic plumbing, electrical, mechanical, HVAC, emergency systems (operator certification or journeyperson considered an asset)
• Knowledge and experience in evidence‑based housekeeping, laundry, and maintenance practices; must manage budgets and financial spend
• Values of respect, integrity, compassion and excellence and passion for working with seniors
• Must provide current Vulnerable Sector Check (criminal background check) within six months or willingness to obtain one

• Commitment to mentorship, life‑long learning and career advancement opportunities within the organization
• Meaningful work experience enriching self and the lives of others
• Employee Family Assistance Program
• Robust benefits package (health, financial wellbeing and long‑term career growth)
• Commitment to equity, diversity and an inclusive hiring process; we welcome applicants of any background

Extendicare is an equal‑opportunity employer committed to fostering an accessible, inclusive and equitable hiring process.