Customer Service Manager

Direct message the job poster from Saskatchewan Crop Insurance Corporation (SCIC)

• Reporting to the Regional Manager (Manager, Operations & Readiness or Manager, Operations & Risk), this position is responsible for the leadership of two Customer Service Offices (CSOs), Turtleford and North Battleford. As part of the role, this position provides guidance to staff on the administration of SCIC’s business risk management programs, along with the ongoing initiatives and provides excellent customer service.
• Provide direction and leadership to staff, including coordination of work and formal and informal coaching, performance management, mentoring and training.
• Ensure effective delivery of program initiatives by ensuring that program standards and changes to programs are implemented and enforced consistently across offices.
• Collaborate with others within the Insurance Unit and across the organization to leverage synergies in program delivery to enable service excellence.
• Provide technical agricultural information to staff and customers to respond to inquiries, solve problems or provide training.
• Answer customer inquiries and respond to customer issues in a timely and knowledgeable manner in order to provide excellent customer service.
• Prepare and manage the budget for the office(s) to ensure efficiency and fiscal responsibility.
• Serve on a variety of internal/external committees and task teams to promote and review agricultural issues.

• To be successful in this position you will need a diploma in the field of Agriculture or Business Administration with a minimum of three years combined experience in the administration and delivery of agriculture business risk management programs paired with progressively more responsible supervisory/management experience. Consideration may be given to those with an equivalent combination of education and experience. Other qualifications include:
• An agricultural background with detailed knowledge of current farm practices and awareness of emerging agriculture trends.
• Excellent supervisory skills, demonstrated through effective leadership, with the ability to manage two diverse teams of people in remote locations.
• Excellent verbal and written communication skills with the ability to explain complex policies and procedures and deal with volatile situations in a professional manner.
• Strong interpersonal skills with the ability to establish relationships with customers and staff to enable service excellence.
• Strong organizational skills with the ability to meet deadlines and adapt to shifting priorities.
• Experience in developing and managing a budget.
• Knowledge of and experience with computers, such as Microsoft Word, Excel and Outlook.
• A criminal record check is required.
• Should the successful candidate participate in the Crop Insurance or Agri Stability Programs, their account must be in good standing.
• A valid driver’s license and a willingness to travel throughout the province is required.

Mid-Senior level

Full-time

Management

Government Administration

North Battleford, Saskatchewan, Canada

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