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Job Description & How to Apply Below
Monitor collision repair processes and internal audits with Boyd Autobody & Glass across assigned Western and Central Canada markets. Travel one week monthly.
The Process Trainer reviews, coaches, and reports on repair facility adherence to business practices and daily performance. This work supports WOW Operating Way execution, business controls, and training for Customer Service Representatives and Parts Personnel. The role also supports leadership with audits, corrective action plans, and process implementation.
Key Responsibilities:- Conduct internal audits on processes and business controls
- Train teams on Boyd's WOW Operating Way
- Develop coaching plans with General and Market Managers
- Present performance information to market leadership
- Monitor customer updates and follow-up call lists
- Post-secondary education or equivalent
- Minimum two years' collision repair experience or similar
- Knowledge of MIS, DOMO, and Boyd University Training
- Understanding of insurance Direct Repair Programs
- Valid driver's license and willingness to travel
Apply process auditing, coaching, and administrative expertise to strengthen Boyd Autobody & Glass repair facility performance.
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