Admissions Coordinator

Salary Range: $46,000.00 To $52,000.00 Annually

EHN Canada is the nation's largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.

EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.

Be part of the work that’s changing lives.

Reporting to the Admissions Team Lead, the Admissions Coordinator is the primary on-site admissions resource and coordinates the admission process for prospective clients from initial inquiry through admission. The Admissions Coordinator works closely with the site's interdisciplinary team, including nursing, clinical, medical, and operational staff, to ensure prospective clients are appropriately assessed, approved, and prepared for admission.

The Admissions Coordinator responds to inquiries from prospective clients, families, referral sources, and other stakeholders and conducts professional and compassionate consultations to understand the individual’s circumstances, treatment needs, and goals. The role completes required screening and assessment processes, provides information regarding available programs and services, and supports clients and families in navigating the admission process.

As the sole on-site Admissions Coordinator, the incumbent must be highly organized, independent, responsive, and comfortable coordinating multiple admissions and inquiries while maintaining close communication with the broader Admissions team and site leadership.

Success in this position hinges on excellent communication skills, compassion, strong customer service abilities, self-motivation, emotional intelligence, sound judgment, attention to detail, and a highly collaborative approach to working within an interdisciplinary health-care environment.

• Serve as the primary on-site contact for admissions and coordinate the admission process in collaboration with the Admissions Team Lead and site interdisciplinary team.
• Manage, organize, and prioritize prospective client inquiries, assessments, admissions, and waiting-list activity.
• Work collaboratively with nursing, clinical, medical, and operational team members to determine readiness and appropriateness for admission.
• Coordinate the review of prospective clients whose medical, psychiatric, clinical, or other needs require additional interdisciplinary consideration prior to admission.
• Escalate complex or questionable admissions to the Admissions Team Lead and appropriate clinical or medical leadership for review and final determination.
• Ensure all required pre-admission assessments, consents, documentation, and supporting information are received and completed prior to admission.
• Coordinate admission dates, arrival information, bed availability, and other admission logistics with the appropriate site departments.
• Maintain awareness of current bed availability, planned admissions, discharges, and wait-list needs in collaboration with site leadership.
• Communicate regularly with the Admissions Team Lead regarding admission activity, barriers, trends, complex cases, and capacity.
• Facilitate effective communication between Admissions and the interdisciplinary site team to support safe, coordinated, and timely client transitions into treatment.
• Maintain accurate and timely documentation within applicable client records, admissions systems, databases, and quality assurance processes.
• Participate in interdisciplinary meetings, admissions discussions, and case consultation as required.
• Develop and maintain positive relationships with referral sources, community partners, health-care professionals, and other stakeholders.
• Participate in quality improvement activities related to the admissions process and identify opportunities to improve client and referral-source experience.
• Maintain awareness and understanding of applicable privacy, confidentiality, health and safety, and organizational policies and procedures.
• Other duties as assigned.

• Respond to inquiry calls, emails, referrals, and other admission requests and determine eligibility for further assessment or admission.
• Provide…