Quality Assurance Manager

Quality Assurance Manager

Company:
Corporate Stays
Department:
Operations
Job Type: Full-Time Freelancer
Work Arrangement:
Remote

Working Hours:

Monday to Saturday, 8:00 AM–5:00 PM Montreal time

Reports To:

COO

Corporate Stays provides furnished accommodations for business travelers, professionals, and extended stays. We focus on delivering comfortable, well-maintained properties and a consistent guest experience across our Canadian markets.

Our operations rely on collaboration between local housekeeping teams, maintenance providers, and operational partners to ensure our apartments meet company standards and provide a high-quality stay for every guest.

The Quality Assurance Manager will be responsible for monitoring, evaluating, and continuously improving the quality of Corporate Stays apartments across Canada.

This role will oversee property inspections, housekeeping quality, maintenance standards, and overall property presentation. Using inspection reports, photographs, guest feedback, and performance data, the Quality Assurance Manager will identify recurring issues, coordinate corrective actions, and ensure service providers consistently meet Corporate Stays' quality standards.

The ideal candidate has experience managing quality across multiple properties, strong analytical skills, and the ability to work effectively with remote teams and local service providers to drive measurable improvements.

To ensure that Corporate Stays apartments across Canada consistently meet established quality standards, reduce guest complaints related to cleanliness and property condition, and maintain a structured quality assurance process that supports continuous operational improvement.

• Monitor the quality of all Corporate Stays apartments across Canada.
• Review Breezeway inspections, checklists, and photographs to assess property condition, cleanliness, maintenance, and presentation.
• Identify recurring housekeeping, maintenance, and property presentation issues.
• Implement and maintain a consistent quality scoring system for each apartment.
• Establish and monitor quality scores for housekeeping vendors and other service providers.
• Coordinate remote video inspections and independent local audits to verify property conditions.
• Analyze guest complaints and reviews to identify quality issues and recurring trends.
• Establish and continuously improve housekeeping and property presentation standards.
• Ensure corrective actions are assigned, completed on time, documented, and verified.
• Develop preventive quality improvement plans based on inspection results, guest feedback, and performance trends.
• Maintain and improve operational SOPs to support consistent quality standards.
• Train and coach local service providers on Corporate Stays' quality standards, inspection requirements, and procedures.
• Coordinate targeted on-site inspections when necessary to investigate recurring issues or verify improvements.
• Work closely with local operations teams, housekeeping vendors, maintenance providers, and other stakeholders to resolve quality concerns.
• Track quality performance and identify opportunities to improve processes, vendor accountability, and the overall guest experience.
• Prepare a weekly quality performance report for Laurence, highlighting results, recurring issues, corrective actions, vendor performance, and areas requiring attention.

Performance will be evaluated based on the following indicators:

• Average Property Quality Score:
  Overall quality scores across the Canadian apartment portfolio.
• Inspection Pass Rate:
  Percentage of apartments passing inspections according to established standards.
• Guest Complaints:
  Number of complaints related…