Job Description & How to Apply Below
Location: Warman
Become a key player at DSI as a Retail Support Specialist supporting AT&T. Engage customers and partners while resolving diverse service issues in a dynamic retail atmosphere.
This Retail Support Specialist position involves directly assisting AT&T customers in busy retail environments. You will need to excel in communication and maintain professionalism as you handle inquiries related to billing, account updates, and device troubleshooting.
Your role is pivotal in establishing strong relationships with retail partners and ensuring a high-quality customer experience.
Key Responsibilities:
• Provide professional support in national retail locations
• Resolve billing and account inquiries effectively
• Act as AT&T’s subject-matter expert for partners
• Help address escalated customer concerns in retail
• Document customer interactions accurately and thoroughly
Requirements:
• Strong customer service and communication abilities
• Capable of handling escalated situations calmly
• Experience navigating complex systems under pressure
• Detail-oriented with excellent problem-solving skills
• Flexible availability for evenings and weekends
Contribute your talents to build outstanding customer support for AT&T at DSI.
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