Retail Experience Lead at FIKA

Location: North Battleford

Elevate customer service as a Retail Experience Lead with FIKA in North Battleford, SK. Oversee daily store operations and ensure high standards of product presentation and team guidance.

As a Retail Experience Lead at FIKA, you will manage opening and closing duties while supervising and training staff. This role requires a strong understanding of retail sales principles and exceptional customer service skills. You'll lead by example and ensure compliance with company standards throughout the shift.

Key Responsibilities:

• Open and close retail store, including alarm management

• Greet and assist customers with exemplary service

• Provide product knowledge and sell new items

• Assist in onboarding and training of team members

• Address customer complaints professionally and promptly

Requirements:

• Minimum 2 years of retail experience required

• High school diploma or GED mandatory

• Clear criminal record and cannabis certification needed

• Proven skills in cash management and customer service

• Strong organizational and time management abilities

Become a key player in delivering excellent customer experiences while leading a dynamic team at FIKA.
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