Caseworker, Social Work

Position: Housing Caseworker
Caseworker Position Purpose Summary
The Caseworker provides direct casework to assist clients within The Salvation Army – Crossroads Residential Services policies and programs. The Caseworker provides housing support for clients staying at the emergency shelter and works in partnership with the other support services provided  Caseworker is part of the Case Management Team for Crossroads Residential Services.

Accountabilities
Casework Accountabilities & Client Support

Under the direction of the Residential Services Manager or designate, works with all the support staff at the shelter to build relationships that will support the clients and the program

Orientates clients with the house rules and regulations

Casework duties, including analysis of data, formulation of treatment services and supports (in consistency with The Salvation Army – Crossroads Residential Services policies), identifying barriers and supporting clients to achieve safe, realistic, and reasonable goals, provision of ongoing support and community referrals, interpersonal conflict resolution, advocacy services, among others

Builds and maintains a therapeutic environment with clients. Confront in a therapeutic manner, if necessary, to de‑escalate tensions and resolve conflict. Document observances of the clients along with actions taken by the Caseworker

Ensures the psychological needs of residents are being met through programming, individual counselling, etc.

Attends and facilitates case conferences with the Case Management Team

May attend planning meetings for clients and other support workers

Provides statistical and evaluative information to management and funders

Supports the efforts made to meet the client’s spiritual needs and cultural practice by working with the Spiritual Care team

Maintains an active interest in all phases of the residential program and suggests improvements to the same

Case Management

Provides responsible case management services for all shelter guests

Meets and interviews clients to complete intakes, develop case plans and establish goals, monitor progress, and provide ongoing support

Conducts individual counselling sessions, keeping records as to the nature of each session. Make self‑available to other clients as required

Records and maintains case plan documentation. All documentation should provide objective information, including behaviour, attitude, and concerns regarding all activities, events, and interactions.

Conducts regular wellness checks, building appropriate relationships with clients and securing their holistic care

Monitors the environment and clients to ensure safety and security

Responds to day‑to‑day “urgent” needs of clients

Communication & Reporting

Maintains accurate, comprehensive, legible, and current client file records

Maintains confidentiality and keeps accurate statistical records (SAMIS)

Presents to the Residential Services Manager or designate, when required, a written or oral report on the conduct recovery plan and progress of each assigned client

Promptly reports incident reports in accordance with policy

Contacts other social service agencies on behalf of the client and based on their case plan goals, including liaison with other non‑profit organizations

Identifies and reports to the property management company maintenance needs and safety concerns

Other Duties

Practices The Salvation Army professional code of ethics and communicates and cooperates with all co‑workers, partners, and clients in a respectful, open, and honest manner, maintaining confidentiality at all times

Required to work in cooperation with other staff members in job‑related areas and treat all clients, staff, volunteers, and members of the public with respect, dignity, and confidentiality

Dress in a manner that is professional and presentable with respect to the employment position

Adhere to standards consistent with the values and philosophy of Crossroads Residential Services and The Salvation Army

Participates fully and constructively in staff meetings and service training

Engages in formal evaluation sessions with the direct supervisor after the probation period and annually thereafter

Reads and follows the Policy &…