Shift Lead - Warming Center

Position: Shift Lead - Warming Center (Fixed Term)
Who We Are   For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Who We Are   For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement   The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description    Accountabilities:
Resident Care And Support    Develops and maintains a strong therapeutic relationship with clients that access St. Mary’s Warming Center to ensure effective intervention.
Utilizes the environment in assessing, teaching, and supporting residents around issues such as problem-solving and conflict resolution.
Reports to program coordinator any support accommodations or plans developed with guests
Coordinates shift exchange with the oncoming / outgoing shift to ensure proper information and communication is shared and understood.
Completes duties, reports, and logs as per shift description.
Maintains the safety and security needs of the residents through engagement, supervision and monitoring.
Ensures all documentation regarding client safety, incident reports, fire safety and other serious incidents are filled out.
Health & Safety    Maintains the safety and security needs of the residents through engagement, supervision, and monitoring.
Deals with serious incidents and crisis in a safe and therapeutic manner. Communicate and enforce facility rules while maintaining discipline and safety.
Reports serious incidents to the Coordinator
Provides recommendations to the coordinator for health and safety improvements
Communication And Reporting    Completes all documentation in regard to client safety, incident reports, fire safety and other serious incidents.
Documents daily events, progress towards goals, and any significant occurrences.
Maintains strictest confidentiality regarding the residents, their issues, and their concerns.
Team Lead    Provide workflow coordination and directions during the shift in order to support the direct support workers during the shift.
Assist direct support workers with decision making regarding difficult client behaviors, conflict resolution and unique cases that come up.
support the Coordinator in training new staff – including providing oversight during the shift.
Contribute to consistency of quality of services
Initiate and complete thorough shift exchange with other leads
Other Responsibilities    Participates in all team lead meetings, may require attending additional program update meetings with the Warming Centre Coordinator and Housing Services Manager.
Presents concerns, questions, and issues in prescribed forums.
Other related duties as assigned.
CRITICAL RELATIONSHIP MANAGEMENT   Governance Boards and Councils:
None
Internal    Housing Services Manager
Warming Center Coordinator
Guests
Staff including other shift leads and Direct Support Workers
External    Community Partners such as community outreach teams and St. Mary’s
Health Professionals
Security company
MANAGERIAL/T…