Staff Engineer - AI & IVR Systems

Transform customer service experiences at GEICO as a Staff Engineer for AI and IVR technologies. Develop scalable applications enhancing customer self-service initiatives.

In GEICO's Service Engineering team, the Staff Engineer plays a crucial role in delivering innovative AI-driven solutions. This role entails designing, deploying, and refining distributed AI systems while collaborating across engineering, product, and data science teams. The successful candidate will leverage a strong foundation in software engineering and cloud computing to improve system performance and scalability.

Key Responsibilities:

• Engineer large-scale distributed AI applications for customer use

• Improve multi-agent systems for automated decision-making

• Collaborate with teams to translate business needs into solutions

• Ensure reliability and performance through best architectural practices

• Stay updated on AI and distributed systems research

Requirements:

• Experience with AI frameworks like Tensor Flow or Py Torch

• Proven track record with AI/ML models in production environments

• Expertise in large-scale systems in Microsoft Azure or AWS

• Knowledge of micro-services architecture and REST APIs

• Ability to navigate performance-monitoring tools

Leverage your AI skills and software engineering prowess at GEICO to shape customer service's future.
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