OS&D​/Office Administrator

Position: OS&D/ Office Administrator
Compensation: CAD 21.8 - CAD 25.26 - hourly

Company Description
Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its over 65 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.

Job Description

Tracing of freight, which includes looking for missing freight, looking up PODs and B/L'S, finding out when a shipment was delivered, etc.

Exception reports for customers with dropped trailers – reporting to the shipper the next day by 0900

Interline exception reports for all partner carriers’ US & Canadian, both northbound and southbound

Requests by customers and terminals via phone calls or emails

Gathering information on shortages, no pros, no goods, etc, and finding common issues to report to the Supervisor.

Calling the customer with exceptions to verify possible damages, shortages, re-routing, and various other duties as requested by the customer regarding delivery problems.

Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers, confirming terms, etc.

Camera checks for missing freight

Answering emails within 45 minutes

Dealing with upset customers

Hours:

7 AM to 3:30 PM daily

Qualifications

Pleasant mannerism is required

Ability to work unsupervised

Knowledge of computers and typing skills are essential

Excellent data entry and listening/communicating skills

Knowledge of dangerous goods transportation

Ability to prioritize and multitask

Ability to handle stressful situations and keep calm

Excellent communication skills, both oral & written

Providing customers with excellent customer service and escalating issues

Forklift experience is an asset

Additional Information

Competitive Wages starting at $21.80/hour, $22.89 at Three months and $25.26 at twelve months

Opportunities for growth and advancement

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