Customer Experience Operations & Analytics Specialist

Employer Industry: Telecommunications and Connectivity Services

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on customer satisfaction and operational efficiency
• Engage with forward-thinking teams and contribute to innovative projects
• Develop valuable skills in customer experience metrics and reporting

• Develop, update, and maintain dashboards for customer experience metrics such as NPS, CSAT, and churn
• Serve as the primary coordinator for RFPs, RFIs, and proposals, ensuring timely completion
• Analyze customer behavioral trends to support churn reduction strategies
• Assist in project coordination and process development within the CX and Account Management teams
• Compile and maintain an updated library of standard responses and product collateral for proposals

• Bachelor’s degree in business, communications, analytics, or a related discipline
• Proficiency in Microsoft Excel and PowerPoint or equivalents
• Strong project management, organization, and communication skills
• Experience with Salesforce, Gainsight, Zoom Info, or similar platforms
• Tableau certification or willingness to complete certification within 6–12 months

• Prior exposure to customer experience, analytics, proposal work, or operational support roles
• Strong attention to detail with a commitment to accuracy and quality
• Ability to work cross-functionally and interact professionally with senior leaders

#Telecommunications #Customer Experience #Project Management #Data Analytics #Career Growth

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