Lead Account Manager

Employer Industry: Data Integration and Cloud Services

• Salary up to $185,000 USD
• Comprehensive benefits package, including 100% employer-paid medical insurance
• Generous paid time‑off policy, including sick leave, parental leave, and holidays
• Opportunities for professional development and training
• Engaging company culture with virtual happy hours and team‑building activities
• Access to a mental health support platform for personalized care and resources

• Serve as the primary support liaison for Premium customers, building strong relationships and ensuring satisfaction
• Manage end‑to‑end support experience, including case management, escalations, and proactive health reviews
• Deliver high‑touch, white‑glove service while ensuring adherence to service level agreements (SLAs)
• Lead operational and health reviews, utilizing data to guide discussions on performance and platform usage
• Collaborate with Sales to support contract renewals and customer satisfaction initiatives

• Minimum of 7 years in Support Account Management, Technical Account Management, or a similar senior‑level role
• Strong technical expertise in SaaS, cloud platforms (AWS, GCP, Azure), or data integration
• Exceptional communication and presentation skills, with the ability to engage at the executive level
• Proven ability to manage high‑severity issues in complex customer environments
• Strong analytical skills and a data‑driven decision‑making approach

• Experience with Zendesk, Support Logic, or Jira
• Familiarity with data integration workflows or enterprise data systems
• Demonstrated experience presenting in quarterly business reviews (QBRs) or executive forums
• A collaborative, proactive mindset focused on team success

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.