Procurement Content Manager

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The Procurement Content Manager plays a critical role within the Global Indirect Procurement (GIP) Operations & Governance organization.

This role is responsible for governing and maintaining the suite of procurement content assets.

This role partners closely with sourcing, operations, category management, technology, and leadership teams to translate complex procurement processes into clear, consumable content that empowers users and enhances operational performance.

• Build and own the content management strategy based on industry leading practices, enabling consistent, efficient, and compliant content management by GIP.
• Establish and maintain content governance standards, templates, writing guidelines, and visual design frameworks to ensure a consistent look, tone, and structure across all procurement documents.
• Serve as the steward of procurement documentation and content platforms, ensuring information is accurate, up-to-date, user-friendly, and optimized for global audiences and AI/chatbot solutions.
• Oversee version control, review workflows, and archival processes to maintain a reliable “single source of truth” for procurement documentation.
• Conduct periodic content quality audits to evaluate whether documents require updates, recertification, or retirement.
• Serve as the custodian of procurement content across Service Now Knowledge , Microsoft SharePoint, Teams, Viva Engage, myBuying
  
  Hub Service Now Portal, Kaltura Video Channels, Degreed learning content, and other collaboration platforms.
• Lead the curation of GIP content for internal GIP support teams and end users.
• Lead the strategic consolidation of SharePoint sites and content repositories; define clear guidelines for what content belongs on which platform.
• Maintain intuitive navigation structures, metadata tagging, and search-optimized organization so content is easily discoverable.

• Develop and maintain process maps, workflow diagrams, and visual guides (Visio or similar tools) for all Indirect Procurement processes—including sourcing, contracting, onboarding, approvals, and purchasing.
• Work with process owners within Sourcing, Operations, P2P, Legal, and Compliance to ensure documentation accurately reflects policies, system changes, and business rules.
• Maintain a high-level, always-current end-to-end procurement process overview for leadership and end users.

• Build and own the content management strategy based on industry leading practices, enabling consistent, efficient, and compliant content management by GIP.
• Lead the curation and publish knowledge articles per the content strategy standards.
• Collaborate with SMEs across sourcing, operations, IT, supplier enablement, and category teams to gather information, draft content, validate accuracy, and maintain relevance.
• Support content localization, customization, and translation workflows as needed for international audiences.

• Determine which content is fit for purpose for learning or video content to support.
• Partner with the learning and development team and process experts to develop and house content in the enterprise learning management system that will be owned by GIP.

• Partner with Operations and Change/Communications teams to ensure messaging is timely, clear, and tailored to internal audiences and aligns to our content strategy practices.
• Develop and publish messages for changes and announcements from GIP triggered by operational team needs, program milestones, or system enhancements.

• Structure knowledge articles and documentation in formats optimized for…