CX Analytics & Operations Lead

A telecommunications and connectivity services provider in Satsuma, Alabama, is seeking a candidate to develop and maintain dashboards for customer experience metrics, such as NPS and CSAT. The role involves coordinating proposals and analyzing customer trends to reduce churn. A Bachelor’s degree in a related field and proficiency in tools like Salesforce and Tableau are required. The ideal candidate will have strong project management skills and a passion for enhancing customer satisfaction in a collaborative environment.
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