Senior Solutions Consultant

Employer Industry: Customer Service Software

• Salary up to $
• Opportunity for bonus, benefits, and related incentives
• Flexible hybrid work environment with options for remote work
• Strong emphasis on diversity, equity, and inclusion in the workplace
• Chance to work with cutting-edge technologies, including AI solutions
• Supportive culture focused on professional development and growth

• Serve as the technical bridge between sales Account Executives and prospects throughout the sales cycle
• Manage and deliver technical information to customers both onsite and online
• Scope, manage, and execute customer pilots and Proofs of Concept, defining success criteria and timelines
• Communicate effectively with C-level and director-level executives to convey the business value of software solutions
• Collaborate with Sales, Marketing, and Product Managers to enhance customer satisfaction

• 5+ years of Mid Market/Enterprise software selling experience
• Excellent interpersonal, communication, persuasion, presentation, and writing skills
• Strong skills in discovery, overcoming objections, and identifying risk
• Knowledge of web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications
• Bachelor's degree or equivalent experience

• Experience in contact center environments or selling contact center solutions
• Previous consulting experience in implementing enterprise-class software solutions
• In-depth knowledge of Customer Service Software, ITSM, and business intelligence
• Experience developing or selling Artificial Intelligence solutions
• Formal sales training (Sandler, Challenger, etc.) and B2B software selling experience

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.