System Analyst - Plant Maintenance; SAP

Job Description

• Provide support for SAP PM incidents and service requests.
• Provide MM/SD module incidents and service requests.
• Collaborate with ABAP and Basis teams to resolve system bugs, enhancements, and performance issues.
• Act as the primary point of contact for business users for all SAP PM and MM/SD-related issues.
• Communicate effectively with maintenance, operations, and planning teams to understand business pain points.
• Ensure timely updates, root cause analysis (RCA), and closure of tickets within defined SLAs.
• Identify and propose system or process improvements to enhance maintenance efficiency; follow the document process and adhere to IT documentation policy.
• Gather and document business requirements for minor enhancements and change requests (CRs).
• Configure and test approved changes, ensuring minimal impact on business operations.
• Work closely with other SAP functional teams (MM, PP, QM, FI/CO) to ensure smooth cross-module operations.
• Maintain up-to-date functional documentation, configuration guides, and test scripts.
• Create knowledge base articles (KBAs) for recurring issues and share best practices within the support team.
• Support maintenance performance reporting (e.g., breakdown analysis, preventive maintenance compliance).
• Collaborate with BI/Analytics teams to enhance dashboards and maintenance KPIs.
• Participate in regression testing, patch upgrades, and SAP version updates (ECC or S/4
  
  HANA).
• Validate the stability of PM functionality after transport movements or system refreshes.

• Bachelor's Degree or equivalent in Computer Science or Information Technology Engineering.

• Preferably 5+ years of experience in supporting SAP PM Module and 2+ years relevant experience in the domain.
• Knowledge of other SAP modules will be added advantage.

• SAP configuration and implementation experience.
• General application demand management skills.
• Business knowledge in Material Management & Plant Maintenance.
• General experience in IT operations and support methodologies e.g., ITIL.
• Experienced in at least 2 full cycle project implementations/upgrades.