A320 Customer Acceptance and Delivery Manager; CADM

Job Description

Airbus Americas, Inc is looking for a Customer Acceptance and Delivery Manager (CADM) to join our team based in Mobile, AL.

The Customer Acceptance and Delivery Manager (CADM), as the focal point for the customer, is accountable for the On-Time, On-Quality and satisfactory delivery of an aircraft to airline customers/lessors. CADM is the coordinator of the Customer Acceptance & Delivery Multi-Functional Team (CAD MFT) for industrial/technical topics, from FAL pre‑assembly up to ToT / Ferry Flight, managing the risks (technical, industrial, certification, definition, planning aspects) to protect the deliveries.

Our Engineers at the Airbus U.S. Manufacturing facility take our aircraft from concept to customer delivery – working with production teams on every aspect of assembly from managing technical information, quality control, maintenance tasks and health & safety – along flowlines and flight lines. Join our team and watch our aircraft come to life.

On ‘Airbus Way’ you will find the Airbus U.S. Manufacturing Facility for commercial aircraft. Opened at the Mobile Aeroplex at Brookley in 2015, the facility produces A320 Family aircraft and added a second product line for the A220 in 2019. The facility, which strengthens the U.S. aerospace industry, is part of Airbus’ strategy to enhance its global competitiveness by meeting the growing needs of its customers in the United States and beyond.

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

• CADM acts as the single POC for the customer along the CAD process in the scope of aircraft deliveries to ensure On-Time, On-Quality, and Customer satisfaction.
• CADM manages the Communication Loop within the core MFT (Customer Aircraft Quality Manager, Delivery Transaction Manager) to provide timely and accurate insight for any relevant Customer/Acceptance/Delivery blocking issue. Liaise with CAM/CAQM to define the containment and corrective action plan for any such issue.
• Shares, particularly in the case of commercial escalation needed, a strong & close relationship through CAD process with Delivery Transaction Manager (DTM)
• As Fleet Manager, CADM maintains a relationship with airline customers and Global Account Management team for any aircraft fleet awareness. For any major in-service issue, assess the impact on the upcoming aircraft in Plants or FAL of the related fleet.

• As technical/industrial focal point of the Customer, LFCM leads the Risk Management on A/C technical status & Industrial Planning from Pre-FAL to Ferry Flight.
• Monitor the negotiation of complex technical/industrial topics, manage those items that need containment and/or a corrective action plan in order to prevent a delay to delivery milestones.
• Manages any major event, non-conformity, deviation, and ground rework that may impact the deliveries, thus protecting Airbus interests.
• CADM is accountable for the Go/No
  
  Go decision at Hand-Over to Delivery, for aircraft acceptance to start the Delivery phase.

• As the voice of the customer, manages the communication along the CAD process (FAL, Flight line &…