Officer III - Shipping

Overview

To support day-to-day customs clearance activities for inbound and outbound shipments by liaising with shipping companies, clearing agents, and transporters to ensure smooth and timely delivery. The role operates under the supervision and guidance of Department Head - Shipping, follows established procedures, prepares and reviews required documentation, tracks shipment status, and escalates delays, issues, or non-compliance to the supervisor as required.

• Coordinate routine customs clearance, shipping documentation, cargo tracking, and transportation arrangements within approved procedures.
• Liaise with shipping service providers, customs brokers, freight forwarders, and internal stakeholders to ensure timely shipment execution and delivery.
• Resolve routine operational issues where possible and recommend corrective actions; escalate decisions involving significant financial commitments, carrier selection, contract awards, policy changes, or dispute resolution to the Head of Shipping for approval.
• Ensure compliance with customs regulations, shipping procedures, and company policies; escalate exceptions, delays, and compliance concerns as necessary.